Accessibility objectives

sermocore Software & Consulting GmbH strives to make its website www.sermocore.com accessible in accordance with national legislation implementing Directive (EU) 2016/2102 of the European Parliament and of the Council. Our goal is to make our digital information and services accessible to the widest possible audience, regardless of technology or ability, and to continuously remove existing barriers.

Status of compliance with requirements

This website is largely compliant with the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 at conformity level AA and the applicable legal standards. Compliance is verified through regular self-assessments and ensured through ongoing improvements.

Non-accessible content

Despite our efforts to ensure the accessibility of the website, there are some areas where we are still working on improvements. The content listed below is not yet fully accessible for the following reasons based on an analysis of the website:

• Security mechanisms (reCAPTCHA): Our contact form uses Google's “reCAPTCHA” service to prevent spam. This technology can be a barrier for users with certain limitations, especially when using assistive technologies such as screen readers, and can make it difficult or impossible to use the form.
• Complex graphics and animations: The website uses animated graphics in some cases to visualize complex technical processes, such as data flows. Although we strive to provide meaningful alternative text, this visual information may not be fully accessible to people with visual impairments.
• Videos: Videos embedded on the website may not always have high-quality subtitles or audio descriptions. We plan to make new video content more accessible by default.
• Third-party content: The integration of third-party services (such as Google reCAPTCHA) may result in their content not being fully accessible. We have limited influence on the accessibility of these external components.

Creation of this accessibility statement

This statement was created on June 16, 2025.

The assessment of the website's compliance with legal requirements was based on a self-assessment and analysis of the website carried out by us.

Feedback and contact details

We want to continuously improve our offering. If you notice any of the above barriers or other barriers that prevent you from using our website, we would appreciate your feedback.

Please contact us by email or phone:

E-Mail: officesermocore.com
Phone: +43 681 811 175 11

We will endeavor to process your request promptly and offer you alternative ways of obtaining information.

Enforcement proceedings / arbitration board

If you do not receive a satisfactory response to your feedback, you can contact the relevant arbitration board to seek clarification. The arbitration proceedings are free of charge.

As our services are aimed at the entire DACH region, we list the relevant national authorities for Austria and Germany below.

For users in Austria:

If your concern is not dealt with satisfactorily, you can contact the complaints office of the Austrian Research Promotion Agency (FFG).

Austrian Research Promotion Agency (FFG) Attn: Complaints Office Sensengasse 1 1090 Vienna Web: www.ffg.at/form/kontaktformular-beschwerdestelle

For users in Germany:

If you are not satisfied with our response, you can contact the arbitration board under the Disability Equality Act (BGG).

Arbitration board under the BGG at the Federal Government Commissioner for Matters relating to Disabled Persons Address: Mauerstraße 53, 10117 Berlin Telephone: +49 (0)30 18 527-2805 Web: www.schlichtungsstelle-bgg.de