Short waiting times.
Support on equal terms.
Sermocore Support is dedicated to handling your requests quickly, professionally, and efficiently. Our team consists of experienced and competent experts who have the necessary know-how to quickly and effectively solve any challenge in your EDI, EAI, and AI systems.
Your satisfaction is our top priority:
Our primary goal is to guarantee you maximum response speed and to work closely with you.
DI (FH) Andreas Köfler, CEO
Maximum response speed
We prioritize your stability and ensure quick solutions.
Proactive communication
We will keep you informed about status updates and preventive measures in advance.
Competence and clarity
Our team provides expert answers with the highest level of service orientation.
success orientation
Your satisfaction is our key performance indicator—we solve problems to optimize in the long term.
Forward-looking stability
We work preventively to identify potential system malfunctions before they occur.
Broad solution expertise
We cover the entire spectrum of your middleware, EDI, EAI, and AI requests.
Proactive security.
Full transparency.
Quality is our top priority. We take a proactive approach, informing you immediately of any problems that arise and minimizing your downtime. Our support team keeps you up to date on the status of your request at all times. Our tools give you maximum control: File Cockpit and Statuspage provide you with full transparency and an overview of all your data streams at all times.
We are also happy to advise you on preventive measures to systematically avoid future problems. Trust in our expertise - we are always at your disposal.
